Privacy Policies

Atlas Therapy Professional Corporation
www.atlastherapy.ca

This Privacy Policy explains how Atlas Therapy Professional Corporation (“Atlas Therapy,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained through our website at www.atlastherapy.ca (the “Website”), including through our contact form. By using the Website, you agree to the collection and use of information in accordance with this policy.

We are committed to compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA), Canada’s Anti-Spam Legislation (CASL), and the professional standards of the College of Registered Psychotherapists of Ontario (CRPO).

1. What Is Personal Information?

Personal information refers to any information about an identifiable individual. This includes details such as your name, email address, telephone number, mailing address, and geographic location. It does not include publicly available information or anonymized data that cannot be linked back to an individual.

As a regulated psychotherapy practice, we recognize that information shared in the context of seeking mental health support is particularly sensitive. We treat all contact form submissions with the highest degree of discretion and confidentiality.

2. What Information Do We Collect?

2.1 Information You Provide Directly (Contact Form)

When you submit our contact form, we collect:

  • Full name
  • Email address
  • Telephone number
  • Any additional details voluntarily included in your message

We do not collect sensitive health or clinical information through our contact form. You may visit our site anonymously without submitting any personal information.

2.2 Categories of Personal Data We May Process

Depending on how you interact with our Website, we may process the following categories of personal data:

  • Communication Data: Any communication you send us through the contact form, email, text, or social media. We process this data to respond to inquiries, maintain records, and establish or defend legal claims. Our lawful basis is our legitimate interest in replying to communications sent to us.
  • Technical Data: Information about your use of our Website, including your IP address, browser type and version, pages visited, time spent on pages, referring URLs, and device information. This data is collected via analytics tools and is used to administer and improve our Website.
  • Marketing Data: Your preferences regarding receiving communications from us, if applicable. We process this data only where you have provided consent or where we have a legitimate interest, and always in compliance with CASL.

2.3 Sensitive Data

We do not intentionally collect Sensitive Data through our Website. Sensitive data includes information relating to race or ethnicity, religious beliefs, sex life, sexual orientation, political opinions, health information, and genetic or biometric data. If you share such information voluntarily in a contact form message, it will be handled with the utmost confidentiality and used only to respond to your inquiry.

Clinical and therapeutic information, if a therapeutic relationship is established, is collected and stored separately through our secure, CRPO-compliant clinical record systems — not through this Website.

3. How Do We Use Your Information?

We use the information collected through our Website to:

  • Respond to your inquiry or request for information about our services
  • Schedule consultations, free discovery calls, or intake appointments
  • Assess whether our services are an appropriate fit for your needs
  • Communicate information about our services, programs, or upcoming offerings (with your consent where required by CASL)
  • Improve the functionality and content of our Website
  • Analyze Website usage patterns to enhance the visitor experience
  • Comply with our legal, regulatory, and professional obligations

We will not use your personal information for unrelated purposes without your prior consent.

4. Marketing Communications

We may send you marketing or informational communications if (i) you have explicitly opted in to receive them, or (ii) you have made an inquiry about our services and have not opted out. All marketing emails will include a clear and easy unsubscribe option in compliance with CASL.

You may opt out of marketing communications at any time by clicking the unsubscribe link at the bottom of any email, or by contacting us directly. Opting out of marketing does not affect communications necessary to respond to your inquiry or manage an existing therapeutic relationship.

We do not send marketing communications to individuals who have not consented, and we do not sell your contact information to any third party for marketing purposes.

5. Disclosure of Your Personal Information

Atlas Therapy does not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

  • Service Providers: Trusted third-party vendors who assist in operating our Website or business (e.g., website hosting, email delivery, practice management software, analytics). These parties are contractually required to protect your information and use it only as directed by us.
  • Professional Advisers: Including lawyers, accountants, and insurers, where necessary for legitimate business and compliance purposes.
  • Government and Regulatory Bodies: Where required by law, court order, or applicable regulatory authority (such as the CRPO or the Office of the Privacy Commissioner of Canada).
  • Legal and Safety Purposes: Where disclosure is reasonably necessary to protect the rights, safety, or property of Atlas Therapy, our clients, or the public, or to detect or prevent fraud or illegal activity.

We do not transfer personal data to outside parties for advertising purposes without your express consent. Any third parties with whom we share data are required to maintain appropriate security safeguards.

6. Data Security

We take reasonable and appropriate measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Use of HTTPS encryption for all data transmitted through our Website
  • Access controls limiting who can view personal information within our organization
  • Secure, password-protected systems for storing contact form submissions
  • Contractual confidentiality obligations for staff and contractors

In the event of a privacy breach that poses a real risk of significant harm, we will notify affected individuals and report to the Office of the Privacy Commissioner of Canada as required under PIPEDA’s breach notification rules.

7. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to enhance your browsing experience and gather information about how visitors use our site. We may use the following types of cookies:

  • Essential Cookies: Required for the basic functioning of our Website.
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
  • Marketing/Advertising Cookies: Used to deliver relevant content and measure the effectiveness of marketing campaigns, where applicable.

You can control cookies through your browser settings. For more information on managing cookies, visit www.allaboutcookies.org.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

  • Contact form inquiries that do not result in a therapeutic relationship are retained for a reasonable administrative period (generally up to two years) and then securely deleted or anonymized.
  • Where a therapeutic relationship is established, clinical records are retained in accordance with CRPO standards — generally a minimum of ten (10) years from the date of last professional contact, or seven (7) years after a minor client turns eighteen (18), whichever is longer.
  • Financial and transaction records may be retained for seven (7) years as required for tax and accounting purposes.

9. Your Privacy Rights

You have the following rights with respect to your personal information held by Atlas Therapy:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to legal and professional retention obligations.
  • Withdrawal of Consent: Withdraw consent to our collection or use of your information at any time, subject to legal or contractual restrictions.
  • Opt-Out of Marketing: Unsubscribe from marketing communications at any time.
  • Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you believe your privacy rights have been violated.

We will respond within a reasonable timeframe, and in any event within 30 days as required by PIPEDA.

10. Third-Party Links

Our Website may contain links to third-party websites. These linked sites have their own independent privacy policies. We are not responsible for the content, privacy practices, or security of any third-party sites.

11. Children’s Privacy

Our Website is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children through the Website contact form. If a parent or guardian believes their child has submitted personal information through our Website, please contact us immediately.

Where therapeutic services are provided to minor clients, consent and privacy are managed through our clinical intake process in accordance with applicable Ontario legislation and CRPO professional standards.

12. Scope of This Policy

This Privacy Policy applies only to personal information collected through our Website (www.atlastherapy.ca). It does not govern information collected through other channels, such as in-person intake forms, telephone conversations, clinical sessions, or social media platforms.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or Website features. When we make material changes, we will update the effective date at the top of this page.

14. Contact Us & Questions

We welcome your questions, comments, and concerns about privacy. Please contact our Privacy Officer:

Atlas Therapy Professional Corporation
Locations: Cambridge, Ontario | Windsor, Ontario
Website: www.atlastherapy.ca
Email: coordinator@atlastherapy.ca
Phone: 1 (800) 796-9415

We will acknowledge receipt of your privacy inquiry promptly and respond fully within 30 days.

Note: This Privacy Policy should be reviewed by qualified legal counsel before publication on your website.